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The rules every project runs on. The proposal sets the scope; these set how it runs.
These terms explain how Studio Nebula (Pty) Ltd ("Nebula", "we") works with the practices and suppliers it builds for ("you"). They are the plain-language version of the service agreement you sign with your proposal. Where this page and your signed agreement differ, the signed agreement wins, and a project keeps the terms it was signed under.
Every project starts with a written proposal: fixed deliverables with fixed counts, a fixed fee, a fixed date, the number of revision rounds, and an explicit list of what is not included. The proposal sets the scope, and the project starts when the proposal and the service agreement are signed.
We ask before we assume. Anything that needs your knowledge, such as a name, a claim, a number, a qualification or a preference, comes to you as a written question: at onboarding, and with each round. Answering is part of the project and never uses a round. A question you ask us about the work does not use one either. A request for a change does.
Each piece is complete and final once your nominated person:
Approving one piece does not close the others. When we ask for approval, the message says in as many words that approval is final, so it never comes as a surprise.
A change to approved work is new work. We quote it in writing, as a fixed fee or at R850 per hour, and start once you accept the quote, by signature or by email or message. Work beyond the included rounds, or outside the scope, is handled the same way: a change order, written, priced and accepted before it starts. No exceptions, including requests made on a call.
If the work does not match what you approved or what you supplied, that is our error, and we fix it at no charge, whenever you find it. A typing error we introduced, a figure that differs from its source, and a broken link or file at handover are all errors.
These are not: a change of mind, new or changed content, a second opinion, your own details changing after approval, or a change made to the work after handover by a platform, by you or by anyone else.
Fixing an error means corrected files. The cost of anything already printed or made from approved work stays with you, which is why a proof is worth approving carefully.
If nothing we need to continue arrives for 15 business days, the project pauses and the milestones reached become invoiceable. Restarting a paused project costs R2,500 and depends on our availability at the time.
We may show the finished work, and name you, in our portfolio, on this site and in case studies. If you would rather we did not, delete that clause from the agreement before you sign. We will not ask again at the end of the project.
If you are a registered health practitioner or practice, you are responsible for confirming that the names, descriptors, qualifications and claims in your artwork comply with the rules of your professional body. We flag wording that looks regulated and ask you to confirm it in writing before it is drawn. The flag is not advice, and it cannot be relied on as advice.
Either of us may end a project on 10 business days' written notice. Work completed to that point is invoiceable. The deposit is not refundable once work has begun, and milestones not started are refunded. Rights in unpaid work do not transfer.
South African law applies. If something goes wrong, we talk first, before either of us takes any other step.
When these terms change, the date at the top changes with them. A change never applies to a project already signed: that project keeps the terms it was signed under.