Brand Care

One, two or four hours a month, reserved, and every tier below the R850 hourly rate, because reserved capacity earns a discount. The hours cover the small work an identity generates after delivery: a new colourway, a new stationery item, a size the guidelines did not anticipate, each a rebuild from source rather than a redraw.

The response time is how quickly Studio Nebula replies with what will happen and when. It is not a promise that the work is finished inside that window. A support promise that states its limit is worth more than one that does not.

Every email signature in the practice, built from the identity and refreshed quarterly, so a new name or a changed number never becomes a home-made signature. Brand Care itself is quoted on the final invoice of every identity engagement; for a practice whose brand was built elsewhere it starts with a Brand Audit, so the files come under a system before they are looked after.